IS THIS SITE SECURE?
Any personal information given to HEMSMITH will be protected. Your information will not be disclosed to any unauthorized third parties. HEMSMITH’s server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
HOW DO I PLACE MY ORDER?
Browse through the site until you find the item you wish to purchase. From the product page select the size and quantity you'd like and click "buy" to add it to your cart. You may repeat step 2 by clicking the “click to continue shopping” link and adding more items to your cart for purchase or continue. You may also add items to your cart from the stock chart.
Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process.
This process involves 4 steps; verify your order, shipping information, billing information and place your order. You will then receive an order confirmation email. When your order has been shipped, you will receive an e-mail with final shipping details.
Items are only held for you once you place an order. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date. If the item you want sells out before you proceed through checkout, a notice will pop up in step 2 of checkout and the item will be removed from your cart.
*HEMSMITH reserves the right to cancel any order and refund your order in full at any time
HOW CAN I CHECK THE STATUS OF MY ORDER?
You can check the status of your order by signing into MY ACCOUNT and then selecting the option to view order. This screen will let you know if your order has been fulfilled, shipped, or if it is being held.
HOW DO YOU CHARGE SALES TAX?
Sales tax is charged based on the customers shipping address, only to states where HEMSMITH.COM has a physical presence. Currently, this includes:
0.00% will be applied to all clothing and shoes under $110
8.875% will be applied to all clothing and shoes that are more than $110;
8.875% will be applied to all accessories, home goods, etc.
Sales tax is not charged on gift certificate orders, however sales tax may be charged when the gift certificate is redeemed.
At the time of placing your order, we run an authorization of the total amount. That amount is a pending charge that gets released by your bank within about 7 business days. We then only charge you as items ship. Please note that if your payment does not go through an authorization still might go through your bank but this will clear within about 7 business days.
WHAT IF THE ITEM I WANT IS SOLD OUT?
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
WHAT IF I ENCOUNTER ANY ERRORS DURING CHECKOUT?
If you encounter an error while attempting to check out and do not receive an automated confirmation from HEMSMITH.COM - we have not received your order and you will not be charged. When these errors occur, your bank/credit card may hold funds in your account but these funds will not be released to HEMSMITH.COM . These holds will usually resolve themselves within a few days and the funds will be returned to your account automatically.
You may also contact us directly at firstname.lastname@example.org please make sure to let us know of any error messages you received and any other pertinent information about the order so we may better assist you!
CUSTOMER SERVICE WHO SHOULD I CONTACT IF I HAVE FURTHER QUESTIONS?
If you have any further questions that we have not answered or would like to give us feedback send us and e-mail at email@example.com
Our customer service department is also available to answer your voice message left at +(718) 786-0998
For information on interning with HEMSMITH, or to seek availability regarding internships in design, e-commerce, and social media please email: firstname.lastname@example.org
Please direct wholesale inquiries to email@example.com