WHAT IS YOUR SHIPPING POLICY?
Please allow 1-3 days processing time for your order to ship. Once shipped, you will receive an email with shipping and tracking information.
Please allow one week extra processing time during peak business periods such as sale and holiday. Shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays.
HEMSMITH does not ship to P.O. boxes.
HEMSMITH holds the right to refuse shipping to any order.
HEMSMITH is not responsible or liable for any loss or damage to packages once they leave our facility and are into the care of the shipping carrier.
WHERE DO YOU SHIP FROM?
All orders are processed and shipped from LIC, NYC.
DO YOU SHIP INTERNATIONALLY?
Please allow one week extra processing time during peak business periods such as sale and holiday.
Please note that international orders are often subject to duties and taxes in addition to the price HEMSMITH charges, and are billed by your country's customs department upon arrival. HEMSMITH cannot estimate or cover taxes or duties on international shipments.
Any charges for taxes or duties are due to FedEx at the time of delivery. As a helpful tip, we have found customers are less likely to be charged duties and taxes on multiple smaller orders as opposed to one large order, but it varies by country.
International customers are responsible for the duties and taxes that are required within their countries.
WHAT IS YOUR RETURN / EXCHANGE POLICY?
All returns must be made within 14 days of receipt. Merchandise must be returned with all original tags attached, in any original packaging, unwashed, and unaltered.
All sale items 30% or more off are final sale. Final sale items merchandise cannot be returned or exchanged. Merchandise marked down 40% or greater must be considered “as is”. Although we try our hardest to keep all of our goods in perfect condition there may be small flaws, stains, sewing errors, missing tags, etc., and we will not issue partial refunds or discounts for these items.
Unfortunately HEMSMITH is unable to provide online exchanges. If an exchange on an item is necessary for a different size, style and/or price we would be happy to issue a refund but would request that you purchase the desired item through the website as a separate transaction. Please see below for the correct return procedure.
HOW DO I RETURN AN ITEM?
All returns must be authorized by HEMSMITH . Please send a return request to email@example.com with purchase order number and specific items requesting to be returned upon receipt of a return authorization # from Hemsmith.com
All articles that belong to the same order must be returned to us at the same time in one single shipment. Pack and securely seal the merchandise in the original package if possible and mark your RA# on the outside of the box. Send insured to:
HEMSMITH ATTN: RETURNS
36-13 36th AVE. 2nd FL
LONG ISLAND CITY, NY 11106
HEMSMITH will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. Store credits will be issued for gift returns or upon request.